Making a Purchase:

• To make a purchase proceed to Shopping Cart and select any items that you wish to buy. Proceed to Checkout where you will be asked for a few details that we need to be able to satisfy the order
• We accept credit card payment. If you are shopping from outside the UK place your order and your credit card company will convert the transaction to your own currency

• As a company we do not make a profit on carriage and endeavour to use the most cost effective method for delivery 
• Within the UK you will not normally be required to pay for delivery
• If it is difficult for us to deliver to your location in UK because of remoteness etc., we will seek your approval by email for any additional postal charges before proceeding
• All orders outside the UK will incur delivery charges based on relevent rates. We will seek your approval before proceeding

• Orders placed by 1.00pm are normally processed the same day. Later orders will be processed the next business day. You will be sent confirmation of your order by email when it is processed and this will advise when we expect to despatch your order.
• If we cannot complete your order we will despatch what we can and place the remainder on back order. You will have the opportunity to cancel if you would rather not wait
• Whilst we endeavour to keep as much stock as possible it is not possible for us to be fully stocked all of the time. Over 90% of orders are despatched from stock, but if you have a particular requirement or delivery deadline please call our customer services on 01795 522925 prior to placing your order to ensure we can meet your requirements 

• For orders made from the UK or the European Union 17.5% VAT is added. All other orders are VAT free.

• Our website complies fully with credit card security

• Warranty duration is dependent on model (from 12 months to 2 years)
• Defective items should be returned in the first instance to: Homehealth Ltd., Provender Cottage, Syndale Valley, Norton, Faversham, Kent ME13 0RP
• Warranty does not cover disposable batteries or parts
• Customers are advised to return the warranty card to the manufacturer
• Proof of purchase is required
• Units may need to be sent on to manufacturer. This can take up to 1-2 weeks maximum
• This does not affect your statutory rights

• The purchase cost of any goods returned safely and within 5 days of the purchase date will be fully refunded provided they are unused, not damaged and in their original packaging.
• We cannot refund the cost of postage and we reserve the right to apply a £5.00 service charge to cover our direct costs.  
• Please telephone us (01795 522925) prior to returning your goods to obtain a returns reference. This will ensure speedy processing once your goods arrive back
• We strongly recommend that you obtain proof of postage (or adequate insurance for high priced items) as we cannot accept liability until the goods are delivered to us

• If you need to reach us please email us (johnmerrett@homehealth.org.uk) or telephone us (UK: 01795 522925; International: +44(0)1795 522925) or fax us (UK: 01795 522952; International: +44(0)1795 522952). Alternatively write to us at Homehealth Ltd, Provender Cottage, Syndale Valley, Norton, Faversham, Kent ME13 0RP